MicroRidge Product Warranty

Measurement Collection Technology
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Product Warranty

Our Customer Support Team will strive to make it as easy as possible for your company to do business with MicroRidge. If you have questions or concerns at all, please contact Mike Kryder, Sales Director at 541.593.3500 or email mikek@microridge.com.

MicroRidge warrants that equipment manufactured by MicroRidge to be free from defects in material and workmanship, when properly maintained under normal use, for a period of twelve (12) months from date of purchase of the product (the “warranty period”). Some products sold and distributed by MicroRidge are warranted by the manufacturer of the products.
Warranty for gage and RS-232 interface cables is 30 days from date of shipment.
Products which do not conform to their description or which are defective in material or workmanship will, by MicroRidge decision, be replaced or repaired, or, at MicroRidge’s option, credit for the original purchase price may be allowed provided that customer notifies MicroRidge in writing of such defect within thirty (30) days of discovery and returns such products in accordance with the MicroRidge instructions. No products may be returned without MicroRidge prior written authorization.
This warranty does not apply to any product which has been subjected to misuse, abuse, negligence or accident by the customer.
MicroRidge makes no other warranty or representation of any kind with respect to the products, either express or implied, including without limitation, that of merchantability or fitness for a particular use. Failure to make any claim in writing, or within the thirty (30) day period set forth above, shall constitute an irrevocable acceptance of the products and an admission by the customer that the products fully comply with all terms, conditions and specifications of customer’s purchase order. MicroRidge shall not be liable for direct, indirect, incidental, special or consequential damages, under any circumstances, including, but not limited to, damage or loss resulting from inability to use the products, increased operating costs or loss of sales, or any other damages. To make a claim under this warranty, customer must notify MicroRidge in writing within the warranty period.
Customer will pay all shipping charges (and duty and taxes) for equipment returned to MicroRidge for warranty service. MicroRidge will pay shipping charges for equipment returned to customer in North America. Customers outside the USA are responsible for duty and taxes on equipment returned to them.
Software developed by MicroRidge is warranted to operate in accordance with the software documentation on the hardware specified in such documentation, for a period of six (6) months from date of shipment. During the warranty period, MicroRidge will at no charge correct any programming error in the software that interferes with normal operation of the software provided that MicroRidge is able to reproduce such error on MicroRidge computer.

Revised May 15, 2012